Flame, Candles, Incense Essential Oils
We have a strict no-flame (e.g. candles) policy within the Inn. Incense, essential oils (diffusing, vaporizing, etc.) are also prohibited. These items and activities will be treated as smoking inside resulting in a $250 fine, and the guest may be evicted with no refund.
Hospitality Agreement
When considering North Carolina travel, stay at The Aerie where we strive to make your visit not only comfortable but memorable as well. Located in historic New Bern, our inn is a wonderful choice whether you are planning a private retreat just for you, a romantic getaway for two, or a family vacation in NC. During your stay, you will enjoy discovering all of the New Bern area attractions and activities the town has to offer. The city also hosts a wide variety of annual special events and festivals, making The Aerie a year-round vacation destination. Corporate rates based on single occupancy Sunday through Thursday nights are available on a limited basis…please contact us. We look forward to your visit, but upon reserving, please keep in mind the following policies, and be sure to contact us if you have specific questions or require additional information.
Reservations
Reservations are taken up to one year in advance. The Aerie books up well ahead of time during the summer and on holidays, so we strongly suggest making reservations well in advance to make sure we can accommodate your requests.
Children
Well-behaved children above the age of 10 are allowed when sharing a room with one or more paying adult(s). As the parents, guardians, or chaperones of children you are personally and legally responsible for and must supervise them at all times. For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised. No children in the fire pit area without being accompanied and supervised by their parent/guardian/chaperone.
Cancellation Policy
Small inns like ours are significantly affected by untimely cancellations. We understand that unforeseen circumstances arise. If your travel plans change and you must cancel your reservation, please call us to cancel your reservation at your earliest convenience so we might be able to re-book the reservation for another guest. PLEASE NOTE: We do not accept cancellations by email.
Our cancellation policy is as follows:
We require at least 72 hours (3 days) notice for cancellation or shortening of your stay. No shows, early check-outs, and late cancellations may be responsible for the entire length of their reservation. Reservations made during special event weekends (such as Mumfest or MSBike Ride) will require 7 days’ notice.
We incur a credit card fee at the time of reservation. Therefore, all cancellations will incur a $15.00 administrative and credit card processing fee. If you must cancel within 72 hours of your reservation date, a minimum of one night’s stay will be charged to your credit card unless we are able to re-book the room for the whole period of the original reservation. If we are unable to re-book the room, the amount charged to you, at our option, may be applied to a return visit to The Aerie within six months of the original reservation date.
We cannot be responsible for travel delays, health issues, inclement weather, or early departures. A reservation made using a prior balance carried over by a previous cancellation will become non-refundable for a future stay regardless of the date canceled.
*A 30-day cancellation notice is required on whole house bookings and for some holidays and special events. When reserving the entire property for a group, wedding or other function, a non-refundable deposit of 50% is required at the time of booking.
Smoking
The Aerie is a smoke-free facility, this includes e-cigarettes and all illegal substances. Smoking is permitted only on the rear deck seating area and in the courtyard. A cleaning fee of a minimum of $250 per day will be charged for any violations of our non-smoking policy. It is against the law in NC to smoke in hotel rooms and business facilities.
Parking
One parking space is provided for each guestroom. There is no additional charge for parking.
Discounts
The Aerie offers a discount to our guests that notify us when making reservations that they have active military status and retirees from career active duty service. Valid military ID must be presented upon check-in. Please contact us for discounts on extended stays. Discounts requested after check-in will not be granted. Discounts are not valid during holidays, special events, and weekends, nor are they applied to special packages. Discounts are available on selected rooms only, and will not apply to reservations using gift certificates through third-party sites such as BedandBreakfast.com. Corporate rates are single occupancy only.
Discounts will be given only on reservations made through our own reservation system.
No discounts will be given on reservations made through third-party travel agents such as Booking.com, Expedia, Priceline, etc.
Breakfast
All of our rooms include a full hot breakfast. Breakfast is served from 8 am to 9 am. Please check with us if you require an earlier breakfast or need a breakfast to go. We are pleased to prepare for special diets if possible and when requested in advance.
Room Occupancy
Room rates are based on single or double occupancy. Only certain rooms are designated large enough for additional guest(s) with maximum capacity listed for each room on this website. The nightly rate for an additional person in a room is $35.
Our rooms are intended for relaxation and overnight accommodations for registered guests. Rooms being used for additional purposes must be discussed with the inn and approved PRIOR to arrival. Any unauthorized use of the room may result in the guest being evicted with no refund.
Deposits and Payment Terms
There is a two-night minimum stay on holidays, weekends, and during special events. During January and February, we do take single-night stays on weekends except during holidays. Single Friday or Saturday nights do become available sometimes if another guest has reserved a Thursday/Friday or a Saturday/Sunday stay. Please call for availability. The Aerie accepts Visa, MasterCard, American Express and Discover, and cash. At the time of reservation, your credit card information will be taken to hold your reservation and a one-night deposit will be billed at the time of reservation. The remaining charges will not be billed until your arrival. If reserving the entire inn for a special function such as a wedding, reunion, or conference, a non-refundable deposit of 50% of the total is required.
Cancellation Policy for All Spa Services
Spa services are also subject to a $15.00 administrative fee for any and all cancellations made prior to 72 hours of scheduled services as noted on our website. Cancellation must be made 72 hours prior to your appointment. Cancellation within 72 hours will be charged the full amount of any services booked.
Check-In And Check-Out
Check-in is anytime between 3 pm and 6 pm. Please let us know if you will be arriving outside that time so that we may make the necessary arrangements. Please call several days prior to your stay to provide us with the anticipated time of your arrival. Check-out is 11:00am.
Flame, Candles, Incense Essential Oils
We have a strict no-flame (e.g. candles) policy within the Inn. Incense, essential oils (diffusing, vaporizing, etc.) are also prohibited. These items and activities will be treated as smoking inside resulting in a $250 fine, and the guest may be evicted with no refund.
Hurricane Policy
If Craven County issues a Mandatory Evacuation Order a refund will be given. If an evacuation order is not issued for Craven County, a credit for another stay will be given should our guest decide not to stay/arrive.
Housekeeping Services
Housekeeping is provided on a daily basis. Please let us know if you have any special needs and we will make our best efforts to accommodate you.
Wheelchair Accessibility
As we are a historic building, The Aerie is not 100% ADA compliant and we do not have an elevator. Access to the second floor is by stairs. Please call with questions.